FAQs

Frequently Ask Questions

Customer Support

Have questions or need help with your booking? Our friendly team is here to assist you every step of the way.

Book an Appointment

Ready for your next lake adventure? Schedule your tour with us today — it’s quick and easy!

Ticket Support

Need help with your reservation or tour details? Our support team is here to assist with any ticket-related questions.

Common Questions

Most Popular Questions

We offer guided tours, kids tubing, bachelorette and bachelor parties, family outings, sightseeing, personal outings, and 4th of July fireworks experiences

Our services are available across several beautiful locations in Iowa, including Spirit Lake, Okoboji, Arnolds Park, Milford, Estherville City, Lake Park City, Emmetsburg City, and Spencer City

You can easily book your rental through our website, or you can call us directly at (712) 339-3176 for more information and assistance.

Yes, safety is our top priority. We provide all necessary safety equipment, including life vests, and ensure that our staff is trained to handle all activities with care and attention

No, experience is not required. Our experienced guides will provide all necessary instructions and ensure you have a fun and safe experience.

Unfortunately, for safety and comfort reasons, pets are not allowed on the boats or during water activities. However, service animals are always welcome

We recommend booking at least a few days in advance to ensure availability, especially for weekends or holidays. However, we will try our best to accommodate last-minute bookings.

Yes, we offer customizable packages to suit your preferences. Whether you’re celebrating a special event or simply want a unique outing, we can tailor the experience for you

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We understand that plans change. We offer a flexible cancellation policy, and you can cancel or reschedule your booking with at least 24 hours' notice for a full refund.

Still have a questions? Don't hesitate to contact us.